Shipping & Returns

At White Horse Equestrian, we want you to shop with confidence. If you need assistance with sizing, fit, colour or product selection, please contact us before placing your order - we’re always happy to help.

Australian Shipping

Orders are generally dispatched on the same or next business day after payment has been received.

Flat-rate Australian shipping: $15
Flat-rate Australian Express shipping: $17
Free Australian shipping: Orders over $300
Wall Mount Hose Boom shipping: $45 Australia-wide only

Most orders are sent via Australia Post Express Post with tracking. Wall Mount Hose Booms and other oversized products may be sent using a different delivery service due to their size and weight.

Once your order has been dispatched, you will receive tracking information by email.

Please allow additional processing and delivery time during weekends, public holidays, major promotions and peak periods.

International Shipping

We ship eligible leather goods to selected international destinations.

International flat-rate shipping: AUD $35

Wall Mount Hose Booms and other oversized products are excluded from the international flat rate.

International customers are responsible for any customs duties, taxes or import charges applied by the destination country.

Returns and Exchanges

We understand that sometimes a purchase may not be quite right. Most full-priced items can be returned within 30 days of delivery for an exchange or store credit.

To be eligible, returned items must:

Be unused and in their original condition
Have all original tags attached
Be returned in their original packaging where possible
Show no signs of wear, oiling, alteration, dirt or buckle marks

Please contact us before returning your order so we can provide return instructions.

Customers are responsible for return postage costs for change-of-mind returns, exchanges and incorrect size or colour selections. Original shipping charges are non-refundable.

Items That Cannot Be Returned for Change of Mind

For hygiene, safety and quality-control reasons, we cannot accept change-of-mind returns for:

Bits
Oiled, used, marked or altered leather goods
Items showing buckle marks or other signs of use
Clearance, final-sale or discontinued products
Custom-made, personalised or specially ordered products

These exclusions apply to change-of-mind returns only and do not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.

Returns Outside Our Standard Conditions

Items that do not meet our standard return conditions may be declined.

If White Horse Equestrian agrees to accept an item outside the standard return period or conditions, a restocking fee may apply. Any applicable fee will be discussed and confirmed with you before the return is processed.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible with:

Your order number
A description of the issue
Clear photographs showing the item and concern

We will assess the item and provide an appropriate remedy in accordance with the Australian Consumer Law.

If an item is confirmed to be faulty, damaged or incorrectly supplied, White Horse Equestrian will cover reasonable return shipping costs. No restocking or payment-processing fees will be deducted from remedies provided under the Australian Consumer Law.

Refunds

Approved change-of-mind returns are generally provided as an exchange or store credit.

If White Horse Equestrian agrees to provide a refund as an alternative:

Original shipping charges are non-refundable
No payment-processing fee will be deducted
The refund will be returned to the original payment method

Approved refunds are usually processed within 5–10 business days after the returned item has been received and assessed. Your bank or payment provider may require additional time for the funds to appear in your account.